How to generate a HAR file
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Start by opening Google Chrome. If you don't have Google Chrome and you're free to install additional programs, please download Google Chrome and install it.
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In Chrome, go to the page within AppMachine where you are experiencing trouble
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Right-click anywhere on that page and click on Inspect Element to open Chrome's Developer Tools
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The Developer Tools will open as a panel at the bottom of the page. Click on the Network tab.
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Click the record button, a solid black circle, at the bottom of the Network tab to begin recording activity in your browser.
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Refresh the page you're on and begin working with AppMachine like you normally would. The goal is to reproduce the problem you've been experiencing while Google Chrome is recording activity.
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Once you've encountered the problem successfully while recording, right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you recorded.
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Within the file window, save the HAR file somewhere convenient.
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You're done! Please attach the HAR file to your email or ticket with us so that we can assist further.
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