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Generating a HAR file for troubleshooting

How to generate a HAR file

  1. Start by opening Google Chrome. If you don't have Google Chrome and you're free to install additional programs, please download Google Chrome and install it.

  2. In Chrome, go to the page within AppMachine where you are experiencing trouble

  3. Right-click anywhere on that page and click on Inspect Element to open Chrome's Developer Tools

  4. The Developer Tools will open as a panel at the bottom of the page. Click on the Network tab.

  5. Click the record button, a solid black circle, at the bottom of the Network tab to begin recording activity in your browser.

  6. Refresh the page you're on and begin working with AppMachine like you normally would. The goal is to reproduce the problem you've been experiencing while Google Chrome is recording activity.

  7. Once you've encountered the problem successfully while recording, right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you recorded.

  8. Within the file window, save the HAR file somewhere convenient.

  9. You're done! Please attach the HAR file to your email or ticket with us so that we can assist further.

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